Exciting Career Opportunity at Citigroup: Ops Support Associate – Officer (Pune)
Are you a recent graduate or early in your professional journey, looking to make your mark in the banking and financial services industry? Citigroup, a global financial powerhouse, is offering an exciting opportunity for aspiring professionals. We are hiring for the role of Ops Support Associate – Officer at our Pune location. This is the perfect gateway for individuals eager to explore operations support, customer service, and banking, within a company renowned for its global reach, innovative solutions, and commitment to excellence.
Company Name: Citigroup
Job Role: Ops Support Associate – Officer
Education Required: Graduation/Bachelor’s Degree
Experience Required: 0 – 2 years
Job Location: Pune
Why Join Citigroup?
Citigroup is a world leader in financial services, providing clients with a broad range of products and services across consumer banking, credit, corporate and investment banking, securities brokerage, and wealth management. Working at Citigroup means being part of a diverse, innovative, and inclusive culture that offers opportunities for personal and professional growth.
As an Ops Support Associate, you’ll gain valuable insights into retail banking operations, interact with various internal departments, and help ensure that the processes run smoothly while maintaining Citigroup’s high standards of customer service and compliance.
If you have a background in commerce or arts and want to kickstart a career in the dynamic banking sector, this role could be the perfect match for you!
Roles and Responsibilities:
In the role of Ops Support Associate – Officer, you will be an integral part of our operations team, ensuring smooth workflow, quality standards, and supporting various banking processes. Key responsibilities include:
Guidance and Support: Assist the unit manager by providing guidance to the staff across all levels regarding processes and operating procedures, ensuring smooth operation within the team.
Team Coordination: Work alongside your team to streamline and improve the efficiency of daily tasks, ensuring that quality, timeliness, and accuracy are upheld in all operations.
Resource Allocation: Help evaluate equipment and staff resources, identifying any issues that could affect department workflow and making suggestions for improvement.
Client Interaction: Engage with internal departments and external clients to resolve any issues, concerns, or disputes, maintaining a high level of professionalism and customer service.
Monitoring Workflow: Keep track of “In process” tasks, ensuring that they meet Citigroup’s business and quality standards, and contribute to decisions within established procedures.
Risk Assessment: Assist in assessing risks when making business decisions, ensuring compliance with the firm’s standards, laws, and regulations, while safeguarding Citigroup’s reputation.
Subject Matter Expertise: Serve as the subject matter expert for various banking products and services, supporting a wide array of client needs and operations.
Required Skills and Qualifications:
To be successful in this role, candidates should have:
Educational Qualification: A Bachelor’s degree in any stream (preferably commerce or arts). A full-time graduation is mandatory.
Experience: 0-2 years of relevant experience, preferably in banking, customer service, or backend operations. Exposure to retail banking operations, fraud analysis, and dispute management is highly advantageous.
Communication Skills: Clear and concise written and verbal communication skills are essential for effective team coordination and client interaction.
Technical Proficiency: Strong computer skills and the ability to quickly adapt to new technology are required to keep up with Citigroup’s dynamic work environment.
Problem-Solving Skills: A proactive approach to problem-solving, the ability to make decisions within established procedures, and providing support to your team are essential for success in this role.
Why This Role?
Learning and Growth: Gain exposure to retail banking operations and sharpen your problem-solving and risk management skills in a global financial institution.
Work-Life Balance: Work in an environment that values your well-being and offers a healthy work-life balance.
Global Network: Leverage Citigroup’s global reach to interact with various teams and departments, broadening your knowledge and experience.
Career Progression: Build a career at one of the most prestigious financial institutions, with ample opportunities for growth and advancement.
How to Apply:
APPLY NOW
Are you ready to take the next step in your career? Citigroup is eager to welcome new talent to its vibrant team. Don’t miss the opportunity to apply for the Ops Support Associate – Officer role in Pune. Visit the official Citigroup careers page and submit your application today!
Labels:
"Ops Support Jobs at Citigroup," "Banking Operations Careers," "Entry-Level Banking Jobs," "Customer Service Roles in Banking," "Financial Services Jobs for Freshers," "Citigroup Job Opportunities," "Banking Jobs Pune"
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