Job Opportunity: Application Tech Support Practitioner at Accenture (Gurgaon)

Are you a graduate with a passion for problem-solving and technical support? Accenture, a global leader in IT services and consulting, is seeking candidates for the role of Application Tech Support Practitioner in their Gurgaon office. This role offers fresh graduates or those with up to two years of experience an excellent opportunity to work in a dynamic environment, providing technical support to clients and ensuring smooth application performance.

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Job Title: Application Tech Support Practitioner

• Company: Accenture
• Location: Gurgaon, India
• Education Required: Any Graduate
• Experience: 0 – 2 years

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Key Responsibilities

As an Application Tech Support Practitioner at Accenture, you will play a critical role in providing technical support, troubleshooting issues, and ensuring seamless operations of client applications. You will be expected to collaborate with various teams, engage in problem-solving, and maintain a high level of customer satisfaction.

1. Technical Support:

   • Provide technical assistance to clients, ensuring issues are resolved in a timely and effective manner.
   • Interpret customer issues and offer appropriate solutions based on product knowledge and expertise.
   • Ensure that support tickets are managed efficiently, and client concerns are addressed promptly.

2. Problem-Solving and Collaboration:

   • Participate in problem-solving discussions to identify, analyze, and resolve system-related issues.
   • Collaborate with cross-functional teams, including developers and system administrators, to address client-specific needs and enhance system performance.

3. Knowledge Building:

   • Contribute to building knowledge within the team, helping to improve support processes and documentation.
   • Stay up-to-date with the latest product updates, system enhancements, and emerging technologies to provide accurate and current support.

4. Customer Satisfaction:

   • Maintain a high level of customer satisfaction by effectively communicating with clients, understanding their concerns, and resolving their technical issues.
   • Ensure that client feedback is acted upon to continuously improve the support process and overall experience.

5. Support Process Development:

   • Actively contribute to the development and refinement of support processes and documentation, ensuring more consistent, efficient, and effective problem resolution.

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Required Skills and Qualifications

To excel in the role of Application Tech Support Practitioner, candidates must possess a combination of technical skills, customer service aptitude, and problem-solving capabilities. Accenture is looking for individuals who can thrive in a fast-paced environment and deliver high-quality support to clients.

• Education:
  A graduate degree is required (any stream). Applicants must have completed 15 years of full-time education.

• Experience:
  0 to 2 years of relevant experience in technical support, service desk management, or related roles. Experience with service desk voice support is an advantage.

• Technical Skills:

  • Familiarity with service desk management tools and processes.
  • Basic understanding of troubleshooting application-related issues and resolving client queries.

• Communication Skills:
  Strong written and verbal communication skills are essential for effective client interaction and ensuring issues are clearly understood and resolved.

• Problem-Solving Abilities:
  Candidates must be proactive in identifying and resolving problems, with a strong focus on delivering high-quality support.

• Collaboration:
  Ability to work well within cross-functional teams and contribute to team success.

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Why Join Accenture?

Accenture is recognized globally as a leader in IT services and consulting. Working at Accenture provides you with the opportunity to:

• Global Exposure:
  Collaborate with leading organizations across industries and geographies, gaining experience with cutting-edge technologies.

• Career Growth:
  As an Application Tech Support Practitioner, you will have access to Accenture's extensive learning resources and training programs, enabling you to advance your career.

• Innovative Work Environment:
  Be part of a dynamic and innovative team that encourages creativity, collaboration, and continuous learning.

• Work-Life Balance:
  Accenture offers a supportive work environment that values work-life balance, with opportunities for flexible work arrangements.

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How to Apply

APPLY NOW

If you are a graduate with a passion for technology, customer service, and problem-solving, this is the perfect opportunity for you to start or enhance your career with one of the world's leading tech consulting firms. Apply now to join Accenture as an Application Tech Support Practitioner and be part of a global team that’s driving innovation and delivering excellence.

Submit your application on the Accenture Careers page.

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Tags:
#ApplicationTechSupport #AccentureJobs #GurgaonJobs #TechSupportJobs #FreshersJobs #ITSupportCareers #ServiceDeskSupport #CustomerServiceJobs #TechSupportPractitioner #GurgaonTechJobs

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Labels:
Accenture, Application Tech Support, Freshers Jobs, Gurgaon, Service Desk, IT Support, Customer Service Jobs, Technical Support Jobs, Application Support, IT Jobs