Kickstart Your Career with Wipro as an L1 Tech Support Engineer in Bangalore
Are you a fresh graduate looking to step into the dynamic world of IT support? Wipro, a leading global IT services company, is now inviting applications for the role of L1 Tech Support Engineer at their Bangalore office. This entry-level position offers an excellent opportunity for individuals passionate about technology, customer support, and problem-solving to launch their careers in a fast-growing industry.
Why Choose Wipro?
Wipro is known for its innovative culture, cutting-edge technology, and strong focus on employee development. As an L1 Tech Support Engineer, you’ll be working in a dynamic environment, providing technical assistance to global clients, learning new skills, and growing with a company that values innovation and customer satisfaction.
Key Responsibilities of the L1 Tech Support Engineer:
- Customer Interaction: Handle direct customer inquiries via phone, chat, screen sharing, and email to ensure efficient troubleshooting and support.
- Technical Support: Provide first-level technical support for VoIP services and network-related queries, including recommending hardware and software solutions.
- Problem Solving: Troubleshoot and resolve technical issues with speed and accuracy, suggesting alternative workarounds when necessary.
- Network Understanding: Gain an understanding of the network architecture required to support VoIP services, working with technical details on a regular basis.
- Professional Communication: Address customer concerns and complaints with the highest level of professionalism and courtesy, ensuring satisfaction in every interaction.
- Collaboration: Escalate issues that are beyond your scope to appropriate teams while maintaining effective communication with customers.
- Process Adherence: Follow the company’s policies, procedures, and guidelines while managing support interactions and customer queries.
Skills and Qualifications Required:
- Education: Any graduate can apply, making this a great opportunity for freshers from various educational backgrounds.
- Detail-Oriented: Strong attention to detail and accuracy in handling customer queries and troubleshooting issues.
- Communication Skills: Excellent written communication, neutral voice and accent, and call management skills to provide clear, professional support.
- Multitasking Ability: Ability to handle multiple tasks efficiently while managing customer expectations.
- Technical Aptitude: Familiarity with MS Excel and a basic understanding of networking concepts, VoIP services, and troubleshooting methods.
- Customer-Centric Mindset: Ability to understand customer pain points, offer appropriate solutions, and deliver a positive support experience.
Location: Bangalore
Wipro’s Bangalore office is a vibrant workspace, offering a professional yet supportive environment. You will work with cutting-edge technologies and be part of a global team, with ample opportunities for career growth and skill enhancement.
Why Apply?
- Global Exposure: Gain experience in dealing with international clients and cutting-edge technologies.
- Skill Development: Learn technical support, network troubleshooting, and client management skills, laying a strong foundation for your tech career.
- Professional Growth: Wipro offers numerous learning opportunities and career progression paths within the organization, making it an ideal place to grow and thrive.
- Dynamic Environment: Be part of a fast-paced, customer-focused team where you’ll be continuously learning and solving real-world problems.
How to Apply:
Ready to start your journey with a globally recognized company? Apply now for the L1 Tech Support Engineer role at Wipro and be part of a team that’s shaping the future of IT support.
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