Genpact is Hiring Fresh Graduates for Process Associate – Customer Service Role in Gurugram
Are you a recent graduate looking for a great start to your career in the corporate world? Genpact, a global leader in professional services, is actively hiring Process Associates for its Customer Service team in Gurugram. If you are enthusiastic about delivering excellent customer experiences and looking to make an impact in a dynamic, fast-paced environment, this opportunity is perfect for you!
Company Name: Genpact
Job Role: Process Associate - Customer Service
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurugram
About Genpact:
Genpact is a global professional services firm that drives digital-led innovation and intelligent operations for hundreds of Fortune Global 500 companies. With a focus on turning data into insights and reimagining client experiences, Genpact is at the forefront of transforming business outcomes through technology and human ingenuity.
Job Role and Responsibilities:
As a Process Associate in the Customer Service team, you will be responsible for ensuring that customer queries are resolved efficiently and effectively. Your role is crucial in enhancing customer satisfaction by addressing concerns and providing accurate information. You will also be involved in data collection to support recovery efforts and drive overall customer success. Here’s what you’ll be doing:
Customer Query Resolution:
- You will be the first point of contact for customers, responding to their queries and resolving their concerns. Whether it's over phone calls, emails, or other communication channels, your goal will be to provide timely and accurate information to ensure customer satisfaction.
Outbound Calls:
- You’ll engage in outbound communication with customers and employers, following up on queries or issues that require additional attention. Your proactive outreach will play a key role in addressing customer needs efficiently.
Data Collection for Account Recovery:
- Part of your job will involve collecting data to enable recovery of accounts for the end user. This may include gathering pertinent information from customers to facilitate the resolution process.
Client Process Knowledge:
- You’ll need to maintain a deep understanding of client-specific processes and policies, ensuring that all service delivery aligns with the client’s expectations. This knowledge will enable you to address customer queries more effectively and ensure compliance with standards.
Issue Replication and Bug Reporting:
- If a customer is facing a product-related issue, you’ll help reproduce the problem and escalate it as a potential product bug to the relevant team. Your attention to detail will help identify areas for improvement within the service.
Customer Service Excellence:
- At the core of your role is delivering outstanding customer service. You’ll be responsible for ensuring that every customer interaction is positive, and you will be expected to demonstrate empathy, patience, and professionalism in every conversation.
Critical Thinking and Analysis:
- You will use your critical thinking and analytical skills to assess customer problems and identify the most appropriate solutions. Your ability to think on your feet and make decisions independently is crucial in this role.
Team Collaboration:
- Although many tasks require independent work, you will also collaborate with colleagues to ensure a cohesive team environment. Effective communication within the team is essential for smooth operations.
Required Skills and Qualifications:
To be successful as a Process Associate at Genpact, candidates should possess the following qualifications and skills:
Educational Background:
- A Bachelor’s degree in any discipline is required. This role is perfect for fresh graduates who are eager to start their professional journey.
Experience:
- Freshers are welcome to apply. No prior work experience is required, making this an excellent opportunity for entry-level candidates.
Communication Skills:
- Strong verbal and written communication skills in English are essential. You should be proficient in written English with a neutral accent and able to engage with customers effectively.
Probing and Analytical Skills:
- You must have strong probing and analytical skills, allowing you to understand customer concerns thoroughly and provide thoughtful, data-backed solutions.
Customer-Centric Approach:
- A customer-first mindset is key. Your ability to empathize with customer needs and provide tailored solutions will be critical in ensuring positive outcomes.
Work Ethic and Independence:
- You should be able to work independently while maintaining high productivity and accuracy standards. At the same time, you must be a team player, capable of contributing to the collective goals of the team.
Why Join Genpact?
Global Career Opportunities:
- Genpact offers unparalleled exposure to global business practices and clients. You’ll have the chance to work with teams across different industries and regions, developing skills that are highly valued in today’s job market.
Learning and Development:
- Genpact is committed to your professional growth. As a Process Associate, you will have access to comprehensive training and mentoring, helping you build foundational skills for long-term success.
Dynamic Work Environment:
- Work in a fast-paced, dynamic environment where no two days are the same. You’ll constantly be challenged, learning new things, and evolving your skill set.
Diversity and Inclusion:
- At Genpact, diversity is not just a buzzword; it’s a core part of the company’s DNA. You’ll work with colleagues from diverse backgrounds, contributing to a truly inclusive work culture.
How to Apply:
APPLY NOW
If you are ready to begin your career with a global leader and make a real impact, apply now! Visit the official Genpact careers portal to submit your application. We look forward to welcoming you to the Genpact family.
Labels:
Genpact Jobs, Process Associate Jobs Gurugram, Customer Service Careers, Fresh Graduate Jobs, Entry-Level Roles at Genpact, Jobs for Freshers, Customer Service Associate, Data Collection, Client Process
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