Kickstart Your Career with Teleperformance as a Customer Support Associate – Freshers Welcome!
Are you a fresh graduate looking for an exciting opportunity to start your career in customer service? Teleperformance, a global leader in customer experience management, is hiring Customer Support Associates across India! If you have a passion for helping customers, excellent communication skills, and are ready to work in a fast-paced environment, this could be your perfect role.
Job Role: Customer Support Associate
Eligibility: Any Graduate
Experience: Freshers
Location: Pan India
Company Profile
Teleperformance is a global leader in the provision of customer experience solutions, operating in over 80 countries with a team of over 330,000 employees. Our primary goal is to help businesses and their customers by providing exceptional support and building lasting relationships. Whether you're interacting through phone calls, chat, email, or social media, Teleperformance ensures a seamless experience for our clients and their customers.
Joining Teleperformance means becoming part of a family that prioritizes innovation, career growth, and a positive work culture. We are currently looking for fresh graduates to join our team as Customer Support Associates, with vacancies across multiple cities in India.
Key Responsibilities
As a Customer Support Associate at Teleperformance, you will be the first point of contact for customers. Your primary duties will include:
Inbound and Outbound Calls: Handling large volumes of customer inquiries and issues through inbound and outbound phone calls. You will ensure that each customer query is addressed effectively and efficiently.
Multi-Channel Support: Apart from calls, you may also be responsible for handling customer interactions via email and chat. Your ability to manage multiple channels at once will be key to providing a seamless customer experience.
Follow-Up and Issue Resolution: Provide customers with relevant information, follow call center scripts to resolve various types of customer issues, and ensure timely follow-up when necessary.
Problem Solving: Quickly assess customer issues and use problem-solving skills to provide solutions. You will also escalate issues to the appropriate department when necessary for a speedy resolution.
Maintain Professionalism: Manage interactions with customers in a professional manner, handling complaints or difficult situations with empathy and patience.
Adapt to Different Customer Personalities: Use flexibility and adaptability to manage interactions with customers from different backgrounds and personality types.
Skills and Qualifications
To succeed as a Customer Support Associate, you should meet the following qualifications:
Communication Skills: Strong verbal and listening skills in English, with the ability to handle conversations clearly and professionally. You should also have excellent interpersonal skills to build rapport with customers.
Multi-Tasking: The ability to handle multiple tasks, prioritize effectively, and manage your time efficiently is crucial for this role, especially when working with multiple communication channels.
Customer Focus: A customer-first attitude is essential. You should be capable of understanding the customer’s needs and providing personalized solutions.
Flexibility: Adapt to various customer personalities and scenarios while staying composed. Being flexible in your approach will help create positive customer experiences.
Tech Savvy: Basic computer skills are required, including familiarity with MS Office applications, internet browsing, and keyboard shortcuts for efficient communication and record-keeping.
Problem Solving: Critical thinking and problem-solving abilities are essential to identify customer issues and provide quick and accurate resolutions.
Sales Orientation: While this is primarily a customer service role, a passion for sales and collection is an added bonus. If you can upsell or promote products and services, that will be beneficial to the role.
Why Join Teleperformance?
Global Exposure: By working at Teleperformance, you will gain exposure to a global work environment and deal with international clients and customers, giving you a competitive edge in your career.
Career Growth: Teleperformance is known for providing robust training programs and continuous opportunities for professional development. As you gain experience, you will have the chance to explore roles across various departments, expanding your skillset and career prospects.
Inclusive Work Culture: Teleperformance is committed to creating a positive and inclusive work culture. Our employees come from diverse backgrounds and work together to achieve common goals in a supportive environment.
Work-Life Balance: We understand the importance of maintaining a healthy work-life balance. Teleperformance offers flexible working hours, making it easier for employees to manage their personal and professional lives.
Apply Today!
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If you’re a graduate ready to launch your career in customer service, don’t miss out on this incredible opportunity to join Teleperformance as a Customer Support Associate. Be part of a global leader in customer experience management and take the first step towards a rewarding career!
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