Wipro Hiring Freshers for Voice Process: Customer Service Executive

Location: Pune, Maharashtra
Application Deadline: October 26, 2024

Are you a dynamic and energetic individual looking to kickstart your career with one of the world’s leading IT and consulting firms? Wipro, a global leader in IT transformation and business process services, is hiring fresh graduates for the position of Customer Service Executive (Voice Process) at its Pune location. This is a fantastic opportunity for individuals who have excellent communication skills and are eager to work in a fast-paced, international environment.

About Wipro

Wipro is an established name in the IT and consulting industry with decades of experience and a global reach. As a company that believes in providing unparalleled services to clients, we emphasize innovation, quality, and client satisfaction. Joining Wipro means becoming part of a team that delivers world-class solutions and services to organizations around the globe, leveraging cutting-edge technology and our deep domain expertise.

Job Role: Customer Service Executive (Voice Process)

As a Customer Service Executive at Wipro, you will be responsible for managing customer queries through various channels like phone calls, emails, or chats, ensuring issues are resolved promptly and professionally. This role is perfect for someone who is passionate about customer service, enjoys interacting with people, and thrives in a dynamic work environment.

Qualification: Graduates (in any discipline)
Experience: Freshers / 0 – 3 years
Salary: Competitive salary package with benefits

Key Responsibilities

• Handle customer queries via phone calls, emails, or chats, providing prompt and professional responses to ensure customer satisfaction.
• Utilize excellent communication skills to effectively address customer concerns, maintaining a friendly and helpful demeanor throughout.
• Work in an international BPO environment, engaging with customers from diverse cultures and time zones, gaining valuable exposure to global markets.
• Participate in blended processes, managing both inbound voice interactions and non-voice tasks such as email and chat support.
• Achieve performance targets set by Wipro, including key quality metrics like Average Handle Time (AHT), customer satisfaction scores, and adherence to schedules.
• Collaborate with team members to meet and exceed customer service goals, ensuring a cohesive and efficient work environment.
• Adapt to WFO (Work from Office) requirements and maintain flexibility for night shifts, supporting clients during international business hours.

Skill Set Requirements

We are looking for candidates who possess the following skills:

• Customer Handling Skills: Strong interpersonal skills with the ability to handle customer interactions efficiently and professionally.
• Communication Skills: Excellent verbal and written communication skills in English, essential for effective customer support and engagement.
• MS Office Proficiency: Familiarity with Microsoft Office tools such as Excel and Word for basic reporting and documentation tasks.
• Analytical and Logical Skills: Ability to approach problems analytically, paying attention to detail while ensuring swift and accurate resolutions.
• Team Player: Must be able to work effectively in a team environment, collaborating with colleagues to meet targets and deliver high-quality service.
• Flexibility: Willingness to work in a work-from-office setup and availability for night shifts to accommodate international customers.
• Adaptability: Readiness for immediate joining, ensuring a quick and seamless transition into the role.
• Work Schedule: Ability to work 5 days a week with two rotational days off, offering a balanced work-life schedule.

Why Join Wipro?

Wipro is a name synonymous with excellence, innovation, and growth. By joining our team, you will gain:

• Global Exposure: Work in an international environment, interacting with customers from different parts of the world, and gaining cross-cultural experience.
• Professional Growth: Be part of a company that invests in employee development and provides ample opportunities for career advancement.
• Competitive Compensation: Enjoy a competitive salary package along with additional benefits and incentives tied to performance metrics.
• Dynamic Work Environment: Work in a fast-paced, high-energy setting where your contributions are valued, and your skills are continuously developed.

Walk-In Details

We are conducting walk-in interviews for the role of Customer Service Executive at our Pune office. If you are eager to start your journey with Wipro, bring your updated resume and walk in for an interview on the below-mentioned dates.

Walk-in Dates: October 19 – October 25, 2024
Time: 11:00 AM – 2:00 PM
Venue:
Wipro Ltd, Unit 2, Plot No. 31, Phase 2, Rajiv Gandhi Info Tech Park,
Pune, Maharashtra, 411057

Application Process

Interested candidates are encouraged to apply and attend the walk-in interview within the specified dates. Make sure to bring a copy of your resume, along with identification proof. Walk in confidently and be prepared for a brief interview where you’ll have the opportunity to demonstrate your communication skills and passion for customer service.

Ready to Start Your Career with Wipro?

Wipro offers you the platform to launch your career in the world of IT and business process services. If you are enthusiastic, have strong communication skills, and are looking for a role where you can grow and excel, we’d love to meet you. Don’t miss this chance to join a global leader and become part of a team that’s driving innovation and delivering exceptional customer service every day.

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