Exciting Career Opportunity at Accenture: Hiring Freshers as Application Tech Support Engineers in Gurugram

Are you ready to begin your tech career with one of the world's top consulting firms? Accenture, a global leader in professional services, digital transformation, and intelligent operations, is actively recruiting freshers for the role of Software Engineer – Application Tech Support Practitioner in Gurugram, India. Join a dynamic team where you’ll be empowered to apply your technical skills, leverage industry-leading tools, and grow in an inclusive environment committed to innovation and excellence.

Accenture Software Engineer – Application Tech Support Practitioner

Location: Gurugram, India
Salary Range: ₹4 LPA – ₹7 LPA
Qualification: Any Graduation
Experience Level: Freshers / 0-2 years
Employment Type: Full-time

Why Choose Accenture?

Accenture is known for its commitment to advancing technology and enabling transformation in 40+ industries. As a member of our Application Tech Support team, you’ll gain hands-on experience with cutting-edge cloud technology and IT service management tools while supporting high-impact clients. At Accenture, you’ll be part of a team dedicated to continuous learning and innovation, enabling you to develop a fulfilling career.

Required Skills and Qualifications

To succeed in this role, Accenture is seeking candidates with a strong foundation in IT support and service desk management. The ideal candidate will demonstrate:

• Service Desk Management Proficiency: Experience or understanding of managing a service desk and handling IT issues.

• Cloud Technology Knowledge: Awareness of cloud technology advancements and their application in service desk management.

• ITIL Framework and Incident Management: Familiarity with ITIL best practices and principles in incident and problem management.

• Troubleshooting Skills: Ability to diagnose and resolve a variety of technical issues quickly and effectively.

• IT Service Management Tools: Knowledge of tools for IT service management, including ServiceNow, BMC Remedy, or similar platforms.

• Remote Support Tools: Understanding and experience using remote support tools to troubleshoot client issues.

• Attention to Detail and Task Management: Ability to manage multiple priorities effectively with a keen eye for detail.

• Communication Skills: Strong interpersonal and communication skills to interface with clients and cross-functional teams.

Job Description and Key Responsibilities

As an Application Tech Support Practitioner at Accenture, your role will revolve around delivering exceptional service desk support and ensuring the smooth operation of service desk functions. Your responsibilities will include:

1. Service Desk Support:

   • Provide voice-based support for the service desk, assisting clients by identifying, defining, and resolving issues.
   • Act as the initial point of contact for service desk inquiries, ensuring all client interactions are handled professionally.

2. Service Desk Operations Management:

   • Oversee the operation of the service desk, ensuring that systems and applications maintain optimal performance.
   • Prioritize tasks to maximize efficiency and productivity while managing multiple requests effectively.

3. Technical Troubleshooting and Resolution:

   • Leverage technical expertise to diagnose, interpret, and design solutions for client-reported issues.
   • Collaborate with technical teams to troubleshoot and resolve complex issues that may require escalation.

4. Cloud and ITIL Framework Utilization:

   • Apply your understanding of cloud technologies to support service desk operations and client interactions.
   • Use the ITIL framework to maintain high-quality service management standards and support continuous service improvement.

5. Client and Cross-functional Collaboration:

   • Work closely with internal cross-functional teams to ensure a unified approach to client issue resolution.
   • Ensure clear and effective communication, documentation, and follow-up on client requests.

6. Stay Updated with Technological Advancements:

   • Keep pace with the latest advancements in service desk management, cloud technology, and industry trends.
   • Engage in ongoing training opportunities provided by Accenture to strengthen your technical skills.

7. Commitment to Excellence:

   • Strive for client satisfaction by delivering solutions that meet or exceed expectations.
   • Demonstrate accountability for assigned tasks, ensuring high standards in all interactions with clients and colleagues.

Benefits of Joining Accenture

By joining Accenture as a Software Engineer – Application Tech Support Practitioner, you will have access to:

• Career Growth and Learning: Accenture offers extensive training and development programs to support your professional growth and equip you with the latest skills and knowledge.

• Competitive Salary and Benefits: Accenture provides a competitive compensation package, including healthcare benefits, performance incentives, and retirement plans.

• Innovative Environment: Work alongside talented, forward-thinking individuals in a culture that encourages innovation and excellence.

• Exposure to Advanced Technology: Be part of a company that’s a leader in digital transformation, gaining hands-on experience with cutting-edge tools and technology.

• Work-life Balance: Accenture promotes a balanced work environment, ensuring employees enjoy flexibility and support in maintaining personal and professional harmony.

Who Should Apply?

This opportunity is ideal for recent graduates with a background in IT support or related fields who are looking to build their careers in technical support and IT service management. If you have a passion for technology, problem-solving, and delivering excellent customer support, this is the role for you!

How to Apply

APPLY NOW

Are you ready to start an exciting journey with Accenture? Click Apply Now to submit your application. Highlight your technical skills, educational background, and commitment to building a career in IT service management at one of the world’s leading consulting firms. Join us and play a crucial role in shaping the future of digital technology with Accenture.

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