Oracle Hiring Alert: Freshers for Software Engineer - Support Analyst Role in Bengaluru

Location: Bengaluru, Karnataka, India
Company: Oracle

About Oracle

Oracle, a world leader in cloud solutions and cutting-edge technologies, continually drives innovation by fostering an inclusive, diverse, and forward-thinking workforce. Oracle's commitment to diverse perspectives fuels groundbreaking ideas and solutions, helping us solve today’s most complex challenges with the technology of tomorrow. We welcome and celebrate talent from all backgrounds, bringing together unique insights that push boundaries and redefine the future of technology.

Position Overview

Oracle is actively hiring enthusiastic, tech-savvy fresher graduates to join us as Software Engineers in our Support Analyst team. This role is ideal for individuals with a strong foundation in programming and networking, as well as a keen interest in supporting end-users across various platforms and devices.

If you are a recent graduate passionate about technology and looking to jumpstart your career in a globally recognized firm, this opportunity is for you.

Job Title: Software Engineer – Support Analyst
Eligibility: Fresher or Experienced Graduates with a Bachelor’s or Master’s degree
Experience Level: Freshers welcome; relevant experience also considered

Key Skills and Requirements:

• Programming Knowledge: Proficiency in programming with languages like Linux, C/C++, and Python.

• Operating Systems and Device Knowledge: Comprehensive understanding of Windows, Mac, and Linux OS, and familiarity with mobile devices.

• Microsoft Office Suite Expertise: Proficient in using and troubleshooting Microsoft Office applications.

• Technical Troubleshooting: Experience with installation and troubleshooting for MS Office, printers, Citrix, VMware, and hardware/software issues.

• Debugging & Network Troubleshooting: Strong skills in coding, debugging, and troubleshooting network-related issues.

• QA Environment Familiarity: Understanding of QA roles, processes, and procedures.

• Multitasking Ability: Proficient in handling multiple tasks in a fast-paced environment.

• Customer Service Orientation: Strong customer-focused skills with the ability to provide outstanding support in technical environments.

• Communication Skills: Excellent verbal and written communication skills in English; proficiency in Spanish is a plus.

• Teamwork & Enthusiasm: Should be a proactive, enthusiastic, and collaborative team player.

• Availability: Willingness to work in a 24x7x365 support environment.

Job Responsibilities:

As a Software Engineer - Support Analyst, you will be an integral part of our technical support team. Your main responsibilities will include:

1. Technical Support: Providing real-time assistance and troubleshooting for a diverse range of technical and non-technical issues related to Windows, Mac OS, SCCM, Citrix, Active Directory, and more. This will involve resolving customer problems related to software, hardware, and network issues.

2. Incoming Call Management: Handling incoming customer calls, analyzing issues, and following Oracle’s Knowledge Base articles to resolve or escalate cases when necessary.

3. Documentation & Ticketing: Documenting case notes and tracking all support incidents through Oracle’s ticketing system. Detailed documentation is essential for continuity and future case handling.

4. Multi-Channel Support: Delivering support through multiple channels including phone, email, and web-based interactions in a call center setting as required.

5. Customer Onboarding: Acting as a primary point of contact for new customers, introducing them to Oracle’s products and services, and educating them on Oracle’s ecosystem.

6. Product Knowledge Development: You will be encouraged to build expertise in Oracle’s core technologies and applications, giving you insight into specialized product areas and potential career growth opportunities.

Why Join Oracle?

Oracle offers a platform for freshers to learn, grow, and excel. Joining Oracle will give you the chance to work with leading-edge technology in a collaborative and innovative environment. Here’s what to expect:

• Career Growth: Oracle values talent development, providing employees with opportunities to expand their knowledge and take on new challenges.

• Diverse & Inclusive Culture: Oracle’s commitment to diversity means you’ll work alongside a team that respects and values different backgrounds, ideas, and perspectives.

• Global Impact: By joining Oracle, you become part of a company whose solutions drive the business of some of the most recognized organizations worldwide.

• Learning Opportunities: From new technologies to industry-specific insights, Oracle provides the resources and environment for continuous learning and upskilling.

Who Should Apply?

If you are a self-motivated individual with a keen eye for technical problem-solving and a passion for helping customers, this role may be the perfect fit. Freshers with the necessary technical skills and a desire to work in an environment that offers both challenges and support are highly encouraged to apply. Additionally, candidates with experience in similar technical support roles who are looking to advance their careers in a leading tech company should also consider this opportunity.

How to Apply?

APPLY NOW

Interested candidates can apply directly through Oracle’s official career portal. Make sure to have your resume updated, emphasizing your technical skills, programming languages, and relevant experience, if any.

Join Oracle and take the first step toward a fulfilling career in technology! Embrace the opportunity to learn, innovate, and make a difference.