Are you ready to join one of the world’s most innovative companies? Accenture, a global leader in professional services, is looking for passionate and talented individuals to kickstart their careers as Software Engineers – Technology OpS Support Practitioners.
If you're a fresher with a knack for solving technical challenges, a deep interest in IT service management, and a desire to work in a fast-paced, dynamic environment, this opportunity is tailor-made for you!
About Accenture
Accenture is a global professional services powerhouse, specializing in digital, cloud, and security solutions. With expertise spanning 40+ industries, Accenture provides services in Strategy and Consulting, Technology, Operations, and Accenture Song, all backed by the world’s largest network of Advanced Technology and Intelligent Operations centers.
With its mission to deliver on the promise of technology and human ingenuity, Accenture is an ideal workplace for ambitious minds ready to shape the future.
Job Role: Software Engineer – Technology OpS Support Practitioner
- Job Title: Software Engineer – Technology OpS Support Practitioner
- Location: Bengaluru, India
- Qualification: Any Graduation
- Experience: Freshers / 0-2 years
- Salary: ₹4 LPA – ₹7 LPA
Key Skills and Qualifications
Technical Skills:
- Service Desk Management: Proficiency in managing service desk operations.
- Cloud Technology: Solid understanding of advancements in cloud technology.
- ITIL Framework: Strong knowledge of the ITIL framework and incident management processes.
- Troubleshooting: Ability to diagnose and resolve technical issues effectively.
- IT Service Management Tools: Familiarity with tools like ServiceNow, Jira, or similar platforms.
- Remote Support Tools: Hands-on experience with remote troubleshooting tools.
Soft Skills:
- Communication: Excellent verbal and written communication skills to interface with clients and internal teams.
- Multi-Tasking: Ability to prioritize and manage multiple tasks in a high-pressure environment.
- Problem-Solving: Attention to detail and strong analytical skills for resolving issues efficiently.
- Teamwork: Strong interpersonal skills to collaborate across teams.
Roles and Responsibilities
As a Software Engineer – Technology OpS Support Practitioner, you’ll play a pivotal role in maintaining the performance and efficiency of Accenture’s service desk operations. Your responsibilities will include:
1. Service Desk Operations:
- Provide voice support to clients, accurately identifying and resolving issues.
- Manage service desk operations to deliver seamless system performance.
2. Incident Management:
- Utilize your deep understanding of the ITIL framework to prioritize, track, and resolve incidents.
- Collaborate with cross-functional teams to ensure swift issue resolution.
3. Technical Troubleshooting:
- Diagnose and resolve technical problems using IT service management tools and remote support tools.
- Interpret complex client issues and design effective solutions.
4. Continuous Improvement:
- Stay updated on the latest advancements in cloud technology and service desk management.
- Contribute to process improvement initiatives to enhance service quality and efficiency.
Why Join Accenture?
1. Work at a Global Leader:
Accenture is recognized for its innovative approach and ground breaking projects that define the future of technology.
2. Fast-Paced Career Growth:
Enjoy unparalleled career development opportunities with access to world-class training programs and resources.
3. Competitive Compensation:
Accenture offers an attractive salary package along with performance-based incentives and additional benefits.
4. Dynamic Work Environment:
Collaborate with global teams in a culture that fosters creativity, collaboration, and inclusion.
5. Cutting-Edge Technologies:
Work on projects involving the latest technologies, from cloud computing to AI-driven IT solutions.
How to Apply
Step 1: Prepare Your Resume
Highlight your technical skills, certifications, and any relevant academic or internship experience.
Step 2: Submit Your Application
Visit the Accenture Careers Portal or trusted job boards to apply for the position.
Step 3: Follow the Hiring Process
- Online Assessment: Test your technical knowledge and problem-solving skills.
- Technical Interview: Discuss your expertise in IT service management, cloud technologies, and troubleshooting.
- HR Interview: Share your career aspirations and learn more about Accenture’s culture and values.
APPLY NOW
Perks and Benefits
- Competitive salary with annual performance bonuses.
- Comprehensive health and wellness programs.
- Access to cutting-edge training and professional development resources.
- Flexible work policies to ensure a healthy work-life balance.
- Opportunities to work on high-impact projects with global teams.
About Bengaluru: The Silicon Valley of India
Located in Bengaluru, this role offers an excellent opportunity to work in India’s tech hub, surrounded by a thriving community of innovators and entrepreneurs. Enjoy a vibrant city life with access to some of the best amenities, cultural experiences, and career networking opportunities.
Start Your Journey with Accenture
At Accenture, you’ll not only build a career but also make an impact by delivering innovative solutions that drive business success. If you’re ready to tackle challenges, solve complex problems, and grow in a dynamic environment, this is the opportunity for you.
Apply now to become a Software Engineer – Technology OpS Support Practitioner at Accenture Bengaluru, and take the first step toward a rewarding career.
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