Step Into the World of Corporate Excellence with Concentrix
Are you a passionate individual looking to start your professional journey in a dynamic and engaging environment? Concentrix, a global leader in technology-enabled business services, is seeking Process Executive – Trainee candidates for its Pune office. If you have a flair for communication, training, and process management, this is the perfect opportunity to build a rewarding career.
About Concentrix
Concentrix is at the forefront of customer engagement and business performance improvement. With a presence across multiple countries, Concentrix helps businesses meet customer expectations, enhance satisfaction, and stay ahead of market competition. This role offers a chance to work with a leading organization that values innovation, collaboration, and personal growth.
Role: Process Executive – Trainer
Key Responsibilities
Training Delivery
- Conduct training sessions for new hire training (NHT) batches, focusing on business processes and client-specific requirements.
- Use creative and innovative techniques to make training sessions engaging and impactful.
Process Alignment and Improvement
- Audit calls and identify training needs to align with operational goals.
- Drive continuous improvement by incorporating operational feedback into training modules.
Data and Reporting
- Maintain accurate data and prepare Management Information Systems (MIS) reports as per training requirements.
- Analyze data to identify trends and opportunities for improvement.
Collaboration and Best Practices
- Foster collaboration within and across teams, sharing best practices to enhance training quality.
- Actively contribute to cross-location initiatives that drive value and innovation.
Stakeholder Engagement
- Conduct needs analysis and share valuable insights with stakeholders.
- Act as a liaison between customers, clients, and internal teams to ensure seamless training delivery.
Client Interface
- Attend Train-the-Trainer (TTT) sessions as per client requirements to stay updated with industry standards and client expectations.
Eligibility Criteria
Qualification
- A graduate degree in any discipline from a recognized institution.
Experience
- Open to freshers passionate about training, communication, and process management.
Skills Required
Communication Skills
- Excellent verbal and written communication skills to interact effectively with diverse teams.
- Strong facilitation and presentation skills to deliver impactful training sessions.
Soft Skills and People Management
- Good knowledge of soft skills training, including interpersonal skills and conflict resolution.
- Ability to handle and motivate trainees with a positive and professional approach.
Technical Knowledge
- Proficiency in Microsoft Excel and other data management tools.
- Basic understanding of computers and the ability to adapt to new tools and technologies.
Organizational Skills
- Strong ability to prioritize tasks, meet deadlines, and work under pressure.
- A process-oriented mindset to ensure consistency and efficiency in training programs.
Data Handling and Analysis
- Capability to manage, interpret, and analyze data for informed decision-making.
Why Join Concentrix as a Process Executive – Trainer?
Global Opportunities
- Be a part of an organization with a global presence and access to international exposure.
Professional Development
- Enhance your skill set with comprehensive training and hands-on experience.
Dynamic Environment
- Work in a fast-paced, engaging environment that values innovation and creativity.
Growth-Oriented Role
- Enjoy opportunities for career advancement with structured learning and development programs.
Collaborative Culture
- Join a team that fosters collaboration, encourages innovation, and values employee contributions.
Location Advantage: Pune, India
Pune, a vibrant city known for its IT and business hubs, offers a perfect blend of professional opportunities and cultural richness. With a growing corporate ecosystem and excellent quality of life, Pune is an ideal location to start your career.
How to Apply?
Are you ready to embark on an exciting career journey with Concentrix? Don’t miss the opportunity to become a Process Executive – Trainer in Pune. Apply now to kickstart your career with one of the world’s leading business services companies.
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