Are you ready to step into the professional world and build a rewarding career in customer service? Genpact, a global leader in professional services and business transformation, is looking for talented individuals to join their team as Associates – Customer Service.
This opportunity is perfect for freshers and experienced professionals who want to work in a dynamic and innovative environment, learning and contributing to impactful global projects.
About Genpact
With over 125,000 employees across 30+ countries, Genpact transforms businesses through its expertise in digital transformation, analytics, and process excellence. Guided by a spirit of innovation and curiosity, the company delivers lasting value to clients across industries.
Joining Genpact means becoming part of a team that is committed to shaping the future and creating meaningful customer experiences.
Job Role: Associate – Customer Service
As an Associate – Customer Service, you will handle a range of responsibilities designed to deliver seamless customer interactions, ensuring client satisfaction and adherence to compliance policies.
Key Responsibilities
Customer Interaction:
- Handle inbound and outbound calls to gather, verify, and review customer information based on process guidelines.
- Manage and resolve customer queries efficiently while maintaining a professional demeanour.
Data Analysis and Compliance:
- Use Google Maps and analytical tools to validate data and make informed decisions.
- Ensure adherence to compliance and security measures for sensitive client data.
Process Excellence:
- Execute process updates and changes with precision and thorough research.
- Strive to exceed quality and productivity targets by adhering to process norms and quality metrics.
Problem Solving and Decision Making:
- Apply logical thinking and a structured approach to resolve process-related challenges.
- Provide actionable insights and suggestions for process improvement.
Eligibility Criteria
Qualification:
- BE/BTech/MCA or equivalent degree in any relevant discipline.
Experience:
- Open to freshers and candidates with prior experience in customer service or data analysis.
Required Skill Set
To thrive in this role, candidates must possess:
Customer Service Skills:
- Strong customer handling capabilities and the ability to maintain composure in challenging situations.
Technical Skills:
- Basic computer proficiency and hands-on knowledge of MS Office applications.
- Familiarity with Google Maps and data analysis tools is a plus.
Communication Skills:
- Exceptional verbal and written communication skills for effective customer interaction.
Analytical Thinking:
- Ability to apply logical reasoning and problem-solving skills in process management.
Adaptability:
- Willingness to work night shifts and adhere to a 5-day workweek with weekends off.
Why Join Genpact?
Global Impact:
- Be part of a company that shapes industries worldwide and partners with leading organizations.
Growth Opportunities:
- Learn and grow in a dynamic environment with opportunities for professional development.
Diverse Culture:
- Join a team that celebrates diversity and fosters a collaborative and inclusive work culture.
Work-Life Balance:
- Enjoy a 5-day workweek with weekends off and access to employee wellness programs.
Compensation and Benefits
- Competitive salary package based on industry standards.
- Comprehensive benefits, including medical insurance, paid leave, and employee wellness programs.
- Learning and development opportunities to enhance skills and advance your career.
Location
Hyderabad, India
Hyderabad, a thriving IT and business hub, offers excellent career prospects and a vibrant lifestyle. Working at Genpact’s Hyderabad office will place you in the heart of this dynamic city, surrounded by innovation and opportunities.
Application Process
If you are ready to embark on an exciting career journey with Genpact, apply now!
APPLY NOW
- Visit the Genpact Careers Page to submit your application.
- Stay updated on Genpact’s latest news and opportunities by following them on LinkedIn, Twitter, and Facebook.
Join the Genpact Family
Don’t miss this opportunity to kickstart your career with one of the world’s leading professional services firms. At Genpact, you’ll not only build your career but also contribute to shaping the future of businesses globally.
Apply today and take the first step toward a fulfilling career!
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