Step Into a Thriving Career with Genpact
Are you ready to take the first step toward a promising career in customer service and management? Genpact, a global leader in professional services and business solutions, is inviting applications for the position of Management Trainee – Customer Service in Chennai, India. This is a golden opportunity for fresh graduates to gain hands-on experience, hone their customer service skills, and grow with a dynamic organization that values innovation and excellence.
About Genpact
With over 125,000 professionals across 30+ countries, Genpact is a global powerhouse in professional services. Driven by curiosity, agility, and a commitment to delivering long-lasting value, Genpact partners with businesses worldwide to reshape their future. From digital transformation to customer engagement, Genpact has been at the forefront of redefining business solutions.
Position: Management Trainee – Customer Service
Key Responsibilities
Team Management and Mentorship
- Monitor team members' performance and provide guidance to achieve organizational goals.
- Communicate clear instructions and ensure seamless day-to-day operations.
- Audit conversations and provide coaching and feedback to enhance team efficiency.
Customer Service Excellence
- Ensure the highest standards of customer service are delivered consistently.
- Handle customer inquiries and issues promptly and professionally.
- Build and maintain strong rapport with internal and external stakeholders.
Operational Strategy and Reporting
- Develop and implement strategies to achieve key organizational metrics like Sales, NPS, and Issue Resolution.
- Prepare and present detailed reports on the team's progress to management.
- Drive production hours while controlling shrinkage and attrition.
Continuous Improvement and Collaboration
- Foster a culture of continuous improvement within the team.
- Collaborate with cross-functional teams to ensure smooth operations and the effective implementation of business strategies.
- Assist management with operational tasks to improve efficiency.
Eligibility Criteria
Qualification
- A graduate degree in any discipline from a recognized institution.
Experience
- Open to freshers with a keen interest in customer service and team management.
Required Skill Set
Technical Proficiency
- Expertise in MS Excel, MS Word, and MS PowerPoint for data handling and presentation.
Communication Skills
- Strong verbal and written communication skills for effective interaction with clients and internal teams.
Customer Handling
- Proven ability to build and maintain relationships with customers and stakeholders.
Industry Knowledge
- Familiarity with insurance terminology and related concepts is a significant advantage.
Leadership and Problem-Solving
- Experience in team handling or customer-facing roles.
- Ability to resolve issues efficiently while maintaining a professional demeanor.
Analytical and Strategic Thinking
- Strong analytical skills to monitor team performance and develop actionable strategies.
Why Join Genpact as a Management Trainee?
Dynamic Work Environment
- Engage in a challenging and fast-paced environment that fosters growth and innovation.
Career Development
- Benefit from Genpact’s structured learning programs and grow into leadership roles.
Global Exposure
- Be part of a global team that collaborates across multiple geographies and industries.
Opportunities for Fresh Graduates
- Gain hands-on experience in customer service and operational management, even as a fresher.
Employee-Centric Culture
- Thrive in an inclusive workplace that values diversity, creativity, and individual growth.
Location Advantage: Chennai, India
Chennai, often referred to as the Detroit of India, is a bustling city with a rich cultural heritage and a thriving business ecosystem. Known for its educational institutions, IT hubs, and quality of life, Chennai offers a perfect blend of professional and personal growth opportunities.
How to Apply?
Are you ready to embark on a fulfilling career journey with Genpact? Don’t miss this opportunity to kickstart your professional life as a Management Trainee – Customer Service in Chennai. Apply today to join one of the most reputed global business services organizations.
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