Launch Your Career with Genpact as a Process Associate – Customer Service
Are you ready to kickstart your professional journey with a global leader in business process management? Genpact, renowned for its innovation and excellence in delivering end-to-end solutions, is inviting freshers and experienced candidates to apply for the role of Process Associate – Customer Service.
This is your opportunity to be part of a dynamic organization that values creativity, agility, and a customer-first approach. The role, based in Hyderabad, offers a platform to hone your skills, contribute meaningfully, and grow in a culture that champions excellence.
About Genpact
Genpact, a Fortune Global 500 company, has redefined the future of business processes through its expertise in digital transformation, data analysis, and operational excellence. With a robust workforce of over 125,000 employees across 30+ countries, Genpact helps organizations adapt to change, accelerate digital transformation, and achieve better business outcomes.
Working at Genpact means joining a team that is driven by curiosity and a passion for problem-solving, delivering real-world solutions that create lasting value for clients.
Why Join Genpact?
- Global Exposure: Work with top-tier clients from across industries and geographies.
- Skill Development: Learn cutting-edge tools and processes in the fields of customer service, data analysis, and business management.
- Work-Life Balance: Enjoy 5-day work weeks with weekends off, along with flexibility to grow within a supportive culture.
- Diverse Opportunities: Build a career path that matches your aspirations, whether you’re just starting out or have prior experience.
Role Overview: Process Associate – Customer Service
- Job Title: Process Associate – Customer Service
- Location: Hyderabad, India
- Qualification: BE/BTech/MCA or equivalent
- Experience: Freshers and candidates with prior experience are welcome
- Shift Details: Night Shift (5 days a week)
- Week Offs: Saturday and Sunday
What You’ll Do in This Role
As a Process Associate – Customer Service, your responsibilities will include:
Data Verification and Analysis:
- Review, verify, and validate customer information as per company policies and guidelines.
- Analyze business data using tools like MS Excel for actionable insights.
Customer Support:
- Use your logical thinking and problem-solving skills to address customer inquiries and resolve issues efficiently.
- Handle outbound communication, including calls to businesses in specific geographic regions, with a focus on accuracy and professionalism.
Process Adherence:
- Follow strict compliance and security protocols to ensure the safety of sensitive client data.
- Stay up to date with process changes and implement them effectively in daily operations.
Target Achievement:
- Strive to exceed monthly and annual quality and productivity targets while adhering to process norms.
- Deliver exceptional performance to achieve individual and team goals.
Quality Control:
- Maintain a high degree of accuracy in all tasks, ensuring seamless delivery of results.
- Prepare detailed reports to highlight process improvements and performance metrics.
Collaboration:
- Work closely with team members and supervisors to maintain operational efficiency.
- Contribute to brainstorming sessions and share feedback to optimize workflows.
Who Should Apply?
This role is ideal for individuals who:
- Have a strong inclination toward customer service and data analysis.
- Possess basic computer knowledge and are proficient in MS Office applications.
- Demonstrate excellent verbal and written communication skills.
- Have strong logical reasoning and problem-solving capabilities.
- Are eager to work in night shifts with weekends off (Saturday and Sunday).
- Value attention to detail and are driven to meet or exceed performance metrics.
Key Skills and Qualifications
To excel in this role, candidates must bring the following skills:
Technical Proficiency:
- Familiarity with Google Maps and data interpretation tools.
- Basic knowledge of MS Office applications (Word, Excel, PowerPoint).
Analytical Skills:
- Ability to analyze data, identify patterns, and generate actionable insights.
- Strong problem-solving and decision-making abilities.
Communication Skills:
- Fluency in English (verbal and written) to handle customer interactions effectively.
Team Collaboration:
- Willingness to work in a team environment and contribute positively to the group’s success.
Adaptability:
- Open to learning new tools, technologies, and process updates.
Eligibility Criteria
Educational Qualification:
- Bachelor’s Degree in Engineering, Technology, or Computer Applications (BE/BTech/MCA) or equivalent.
Experience:
- Freshers are welcome.
- Candidates with up to 1 year of experience in customer service or data processing will have an added advantage.
Shift Requirements:
- Comfortable working night shifts with weekends off.
Perks and Benefits
Working at Genpact comes with several perks, including:
- Competitive salary packages.
- Comprehensive training programs to enhance your skills.
- Health and wellness benefits, including medical insurance.
- Opportunity to grow within a global organization with defined career paths.
- A diverse and inclusive workplace where every individual’s contribution is valued.
How to Apply?
Ready to begin your career journey with Genpact? Follow these steps to apply:
- Visit the official Genpact Careers Portal.
- Search for the job title "Process Associate – Customer Service" in the location "Hyderabad, India."
- Complete the application form by providing accurate details and uploading your updated resume.
- Submit your application and keep an eye on your email for further communication.
APPLY NOW
Hurry! Applications are open for a limited time. Seize this opportunity to work with a global leader in business solutions.
Why Choose Genpact?
At Genpact, every day is an opportunity to learn, grow, and make a difference. Here’s what sets us apart:
- Innovative Culture: We encourage employees to think creatively and drive real-world solutions.
- Growth Opportunities: With structured learning and development programs, we pave the way for professional growth.
- Diversity and Inclusion: Genpact celebrates diverse perspectives and fosters a collaborative environment.
- Global Impact: Join a company that influences industries and businesses worldwide.
Final Thoughts
The role of Process Associate – Customer Service at Genpact is more than just a job—it’s a gateway to building a rewarding career in customer service and business process management.
If you’re passionate about customer service, problem-solving, and working in a vibrant, supportive environment, Genpact is the perfect place to start. Don’t miss this chance to work with a global leader and carve a successful career path.
Apply today and take the first step toward a brighter future!
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