Introduction to Genpact: Build Your Future with a Global Leader
Are you ready to step into the dynamic world of customer service and be part of a global powerhouse? Genpact, a leading professional services and solutions firm, is on the lookout for fresh talent and experienced professionals for the role of Process Associate – Customer Service – Voice.
Headquartered in New York and spread across 30+ countries with 125,000+ employees, Genpact offers unparalleled growth opportunities, a strong culture of innovation, and a platform to deliver value-driven outcomes.
If you are passionate about customer service, have a knack for data analysis, and are eager to work in a challenging yet rewarding environment, this is the perfect opportunity for you.
Why Join Genpact?
- Be a part of a global, fast-growing organization known for its entrepreneurial agility.
- Work in an environment that fosters innovation and professional growth.
- Collaborate with an inspiring team and gain experience in world-class customer service processes.
- Benefit from a 5-day work week and Saturday & Sunday offs for an ideal work-life balance.
- Competitive salary and night shift perks await the right candidate.
Role Overview: Process Associate – Customer Service – Voice
As a Process Associate in the Customer Service – Voice domain, you will interact with customers over calls, gather data, verify information, and deliver exceptional service. This role is ideal for freshers looking to begin their careers or professionals eager to leverage their experience in a global setting.
Key Responsibilities:
Information Verification & Compliance:
- Review and verify data according to company policies and client guidelines.
- Ensure the security and confidentiality of sensitive information.
Customer Interaction & Process Handling:
- Gather information via outbound calls to businesses across specific country regions.
- Respond to customer queries efficiently, demonstrating strong communication skills.
Data Management & Accuracy:
- Analyze and manage client data with precision.
- Maintain high-quality standards, meeting monthly and annual productivity targets.
Adaptability to Updates:
- Implement process changes and updates through comprehensive research and analysis.
- Consistently deliver results in a fast-paced environment.
Team Collaboration & Reporting:
- Adhere to the established process structure and collaborate with team members.
- Ensure accurate reporting of tasks and process outputs.
Eligibility Criteria:
Educational Qualifications:
- Bachelor’s Degree in BE/B.Tech/MCA (any specialization).
Experience:
- Freshers and candidates with up to 2 years of relevant experience are welcome.
Skills Required:
- Sound customer handling and problem-solving skills.
- Familiarity with Google Maps and data analysis.
- Proficiency in MS Office tools like Excel, Word, and PowerPoint.
- Excellent verbal and written communication skills in English.
- Strong logical thinking and a structured thought process.
- Ability to maintain accuracy while working with data.
Work Schedule:
- Night Shifts (5 days a week) with weekends off (Saturday and Sunday).
Why This Role is Perfect for Freshers:
- Skill Development: Gain real-world experience in communication, business process management, and problem-solving.
- Exposure to Global Standards: Work with international clients and learn about world-class customer service processes.
- Career Advancement: Build a solid foundation for your career with one of the top global firms.
- Competitive Compensation: Earn competitive pay with additional benefits for night shifts.
What Makes Genpact Stand Out?
- Career Growth Opportunities: Genpact encourages a learning-focused culture that allows employees to upskill and grow.
- Work-Life Balance: With weekends off, you get time to recharge and focus on personal goals.
- Global Presence: Be part of a diverse team that works across multiple countries and industries.
- Innovation-Driven Culture: Get involved in processes that help shape businesses and customer experiences.
Location and Work Mode:
- Work Location: Gurugram, Haryana, India.
- Work Type: Onsite – Night Shifts.
How to Apply for Genpact's Process Associate Role?
If you meet the eligibility criteria and are ready to embrace this opportunity, apply now on Genpact's official career page or trusted job portals. Don't miss this chance to jumpstart your career with a global leader.
APPLY NOW
Final Thoughts: Be Part of Something Bigger
Joining Genpact as a Process Associate – Customer Service – Voice is more than just a job—it's an opportunity to build a rewarding career, learn from industry leaders, and contribute to creating value for businesses worldwide.
Take the first step toward success today and apply for this exciting role. Your future at Genpact awaits!
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