Are you a tech-savvy problem solver with a passion for delivering exceptional service? Accenture, a global leader in professional services, is looking for talented Software Engineers – Application Tech Support Practitioners to join its team in Bengaluru, India. This is your opportunity to kickstart your career with one of the most innovative companies in the digital, cloud, and security domains.
About Accenture
Accenture combines unparalleled experience and specialized skills across more than 40 industries to deliver transformative solutions. With services spanning Strategy, Consulting, Technology, Operations, and Accenture Song, the company is powered by the world’s largest network of advanced technology and intelligent operations canters.
Accenture is synonymous with innovation, empowering businesses worldwide to achieve sustainable growth through digital transformation.
Job Overview
- Job Title: Software Engineer – Application Tech Support Practitioner
- Location: Bengaluru, India
- Qualification: Any Graduation
- Experience: Freshers / 0–2 years
- Salary: INR 4 LPA – 7 LPA
Key Responsibilities
As an Application Tech Support Practitioner, your primary responsibilities include:
Service Desk Support
- Provide service desk voice support, acting as the first point of contact for clients.
- Interface with clients to define, analyse, and resolve technical issues accurately and efficiently.
Incident Management
- Apply a deep understanding of the ITIL framework to manage incidents effectively.
- Monitor and ensure timely resolution of technical issues to maintain world-class system performance.
Collaboration and Communication
- Work closely with cross-functional teams to deliver high-quality solutions.
- Maintain clear and professional communication with stakeholders and clients.
Technical Expertise
- Utilize advanced IT service management tools and remote support tools to troubleshoot and resolve issues.
- Stay updated with the latest cloud technology advancements and their applications in service desk management.
Continuous Improvement
- Identify opportunities to enhance service desk operations and contribute to process optimization.
- Participate in training sessions and stay informed about emerging trends in technology and customer service.
Required Skill Set
To succeed in this role, candidates should possess:
Technical Skills
- Proficiency in Service Desk Management tools and techniques.
- Solid understanding of ITIL frameworks and incident management processes.
- Familiarity with cloud technologies and their integration into service desk operations.
- Strong troubleshooting and technical problem-solving abilities.
Soft Skills
- Communication: Excellent verbal and written communication skills to engage effectively with clients and team members.
- Interpersonal Skills: Ability to collaborate with diverse teams in a dynamic environment.
- Problem-Solving: Analytical thinking to prioritize tasks and address issues efficiently.
- Attention to Detail: Precision and accuracy in diagnosing and resolving technical challenges.
Eligibility Criteria
Education:
- Any graduate from a recognized university is eligible.
Experience:
- Freshers are welcome; candidates with up to 2 years of relevant experience can also apply.
Why Join Accenture?
Global Brand
- Work with one of the world’s leading companies, known for innovation and excellence.
Learning Opportunities
- Access to cutting-edge training programs and opportunities to work with advanced technologies like cloud platforms, AI, and automation.
Diverse Work Environment
- Be part of a company that values diversity and inclusion.
Career Growth
- Accelerate your career with structured development programs and mentoring.
Competitive Compensation
- Enjoy a competitive salary package with performance-based incentives.
Application Process
Online Application
- Visit the Accenture Careers Portal and submit your application for the position.
Assessment
- Participate in an online assessment to evaluate your technical and problem-solving skills.
Technical Interview
- Showcase your knowledge of service desk management, ITIL frameworks, and cloud technologies.
HR Interview
- Discuss your career aspirations and fit for the role.
Offer Letter and Onboarding
- Receive your offer letter and embark on an exciting journey with Accenture.
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Salary and Benefits
- Salary Range: INR 4 LPA – 7 LPA.
- Additional Benefits:
- Comprehensive health insurance.
- Wellness programs.
- Flexible work options.
- Learning and development opportunities.
Tips for Applicants
Highlight Relevant Skills
- Emphasize your knowledge of ITIL frameworks, cloud technologies, and service desk tools in your resume.
Prepare for the Interview
- Be ready to demonstrate your problem-solving abilities and discuss real-world scenarios where you resolved technical issues.
Showcase Soft Skills
- Exhibit excellent communication and teamwork skills during the selection process.
Conclusion
Step into a world of possibilities with Accenture, where innovation meets opportunity. This role as a Software Engineer – Application Tech Support Practitioner is your gateway to a thriving career in IT operations and customer support.
Join Accenture in Bengaluru and contribute to shaping the future of digital technology. Don’t miss out—apply today to make a difference!
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