Are you a fresh graduate with a passion for technology and a knack for problem-solving? Are you looking to start your career with a leading global tech company? Zoho Corporation is excited to announce an opportunity for freshers to join our team as Technical Support Engineers in Chennai, India.
About Zoho Corporation
Zoho Corporation is a pioneer in creating innovative software solutions that drive business productivity and efficiency. With a vast suite of SaaS applications, Zoho empowers businesses worldwide to achieve their goals seamlessly. Renowned for its user-centric approach and cutting-edge technology, Zoho continues to be a trusted partner for businesses across industries.
Why Join Zoho?
- Innovative Culture: Be a part of a team that thrives on creativity and forward-thinking.
- Global Impact: Support clients across the globe, offering impactful and scalable solutions.
- Professional Growth: Gain invaluable industry experience, training, and mentorship.
- Work-Life Balance: Enjoy a healthy balance between professional aspirations and personal commitments.
Job Overview
- Role: Technical Support Engineer
- Location: Chennai, India
- Qualification: Any Graduation
- Experience: Freshers / Experienced (0–2 Years)
- Salary: ₹6.9 LPA to ₹8 LPA
What Does the Role Involve?
As a Technical Support Engineer, you will:
Customer Assistance
- Provide voice, email, and chat-based technical support to customers globally.
- Resolve customer queries promptly and professionally.
Technical Expertise
- Offer phone-based support to customers in the USA, UK, or other regions.
- Troubleshoot and resolve issues related to software, APIs, SQL, and scripting languages.
Solution Delivery
- Conduct online demos and training sessions to educate users about Zoho products.
- Gather and analyse customer requirements to suggest suitable solutions.
Continuous Improvement
- Stay updated with new technologies to enhance customer experience.
- Contribute to improving internal processes and service quality.
What We’re Looking For
Technical Skills
- Proficiency in SQL, APIs, and scripting languages like Python or R.
- Knowledge of troubleshooting and managing large-scale deployments.
Soft Skills
- Excellent Communication: Fluency in English is mandatory; proficiency in Hindi or other regional languages is a plus.
- Problem-Solving Abilities: Analytical skills to diagnose and resolve issues efficiently.
- Adaptability: Willingness to learn new technologies and tools quickly.
Personality Traits
- A customer-centric mindset with a proactive approach to identifying and resolving challenges.
- A keen learner eager to grow in a dynamic work environment.
Why Chennai?
Chennai, often dubbed the "Detroit of India," is a hub for technology, innovation, and cultural diversity. By working in Chennai, you’ll enjoy:
- Access to a thriving IT ecosystem.
- Opportunities for professional networking.
- A rich cultural and culinary heritage to explore.
Application and Selection Process
Online Application
- Submit your updated resume via the Zoho Careers portal.
Initial Assessment
- Test your problem-solving and technical skills with a hands-on evaluation.
Technical Interview
- Demonstrate your knowledge in SQL, APIs, and other relevant tools.
HR Interview
- Discuss your aspirations, fit with Zoho’s culture, and career goals.
APPLY NOW
Compensation and Benefits
- Salary: Competitive package ranging from ₹6.9 LPA to ₹8 LPA.
- Perks:
- Health insurance and wellness programs.
- Opportunities for career advancement and internal mobility.
- Collaborative and inclusive work environment.
How to Prepare for the Role
- Brush up on SQL queries and database management.
- Enhance your skills in Python or R, focusing on scripting and automation.
- Practice effective communication for handling customer queries.
- Familiarize yourself with Zoho's suite of products to understand its core functionalities.
- Zoho Corporation Careers
- Technical Support Engineer Jobs in Chennai
- Freshers Hiring 2025
- SQL and Python Job Opportunities
- SaaS Technical Support Roles
- Customer Service Jobs in India
- Entry-Level IT Jobs Chennai
0 Comments