Are you ready to take the first step in your IT career? Do you enjoy solving technical challenges, providing customer-centric solutions, and working in dynamic environments? Then Rackspace Technology, a global leader in multicloud solutions, has the perfect opportunity for you.
Rackspace is inviting fresh graduates with a passion for technology and customer service to join as Technical Support Professionals in Gurgaon, India. This is an ideal role for individuals who want to build a strong foundation in IT support, cloud technologies, and service desk operations, while working with a globally recognized tech company.
About Rackspace Technology
Rackspace Technology is one of the world’s most trusted multicloud solutions providers, helping businesses harness the power of cloud innovation. With a presence in over 120 countries, Rackspace partners with major cloud providers like AWS, Microsoft Azure, Google Cloud, and VMware to deliver transformative technology solutions.
At Rackspace, we don’t just manage infrastructure—we transform business outcomes. Our mission is to embrace technology with expertise and deliver Fanatical Experience™, which is all about exceeding customer expectations at every interaction.
This culture of excellence extends to our employees, where we invest in skill development, leadership growth, and long-term career success.
Job Role Overview
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Designation: Technical Support – Fresher
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Location: Gurgaon, Haryana, India
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Experience Level: Freshers (0–1 years)
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Job Type: Full-time, Rotational Shift
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Industry: Information Technology / Cloud Support
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Salary: Competitive + Night Shift Allowance + Benefits
Who Can Apply?
Rackspace is looking for tech-savvy, proactive, and problem-solving enthusiasts who are excited about helping customers troubleshoot and resolve real-time issues. You must be willing to work in a 24x7 environment and be enthusiastic about learning cloud support and infrastructure basics.
🎓 Educational Qualification:
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Bachelor’s Degree in any technical stream (Computer Science, Information Technology, Electronics, etc.)
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Recent graduates with strong communication skills and basic technical knowledge are welcome.
Required Skill Set
This entry-level role focuses on your technical aptitude, willingness to learn, and customer-first mindset. Below are the core competencies that will help you excel:
🖥️ Technical Skills:
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Basic understanding of Microsoft products, including Windows 10, Office 365, and Active Directory.
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Familiarity with Azure fundamentals is a plus.
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Configuration of printers, devices, and system peripherals within Windows OS.
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Competence in incident management, handling user-reported technical issues efficiently.
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Ability to install or re-image operating systems and perform basic hardware troubleshooting.
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Knowledge of network commands and troubleshooting (e.g.,
ping,traceroute, etc.)
👨💻 Support Capabilities:
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Ability to monitor ticket queues, prioritize urgent issues, and deliver timely resolutions.
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Hands-on experience or interest in Service Desk operations and ITSM tools.
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Capability to create, manage, and update user accounts, security groups, and distribution lists.
💬 Communication & Soft Skills:
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Strong verbal and written communication in English.
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A customer-centric approach to problem-solving.
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Willingness to work in rotational shifts, including night shifts and weekends.
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Energetic team player who thrives under pressure.
Job Responsibilities
As a Technical Support Specialist, your role goes beyond troubleshooting. You will be the first line of defense, ensuring customer satisfaction through expert support and timely assistance. Your key responsibilities include:
🎯 Support Operations:
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Monitor incoming support tickets and respond based on Service Level Agreements (SLAs).
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Log, diagnose, and troubleshoot a wide range of hardware, software, and network-related issues.
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Administer user accounts, access controls, and system configurations.
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Provide remote support and resolve technical issues effectively and efficiently.
📈 Customer Interaction:
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Provide first-level support with high-quality email and voice-based communication.
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Maintain clear documentation of each customer interaction.
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Regularly update customers on ticket progress and ensure end-to-end resolution.
🔧 System Management:
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Support deployment of new systems, upgrades, and patches.
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Perform device imaging and installations of operating systems when required.
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Maintain device security and performance standards.
📋 Reporting & Documentation:
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Create, update, and maintain technical documentation and knowledge base articles.
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Assist in performance reports and suggest continuous improvement ideas.
Why Start Your Career at Rackspace?
🌍 Work with a Global Leader:
Rackspace supports enterprise clients worldwide. This role gives you exposure to global tech environments, expanding your experience beyond local infrastructure.
🚀 Career Growth Opportunities:
Start in technical support, and with training and certifications, you can move into roles such as:
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Cloud Engineer
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DevOps Associate
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Systems Administrator
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Technical Account Manager
🎓 Learning & Development:
Rackspace encourages continuous learning. You’ll have access to:
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Free and subsidized cloud certifications
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Training in Azure, AWS, Google Cloud, ITIL
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Internal career mobility programs
👥 Inclusive Work Culture:
Diversity is more than a buzzword at Rackspace. You’ll be part of an inclusive, fun, and collaborative workplace that values your contributions.
Who Should Apply?
This role is ideal for:
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Recent graduates or final-year students in tech fields.
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Entry-level professionals looking for hands-on exposure to enterprise tech support.
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Tech enthusiasts who want to build a career in cloud, networking, or system administration.
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Individuals who thrive in fast-paced, service-oriented environments.
Stand Out in the Hiring Process
If you want to shine in the interview process, consider preparing on:
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Windows OS basics (installation, configuration)
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Microsoft Office and O365 administration
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Fundamentals of Active Directory and Azure
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Basic networking commands (
ipconfig,ping,netstat) -
Excellent customer service etiquette and clarity in communication
Rackspace values a can-do attitude, so bring your passion and readiness to learn.
APPLY NOW
Career Trajectory at Rackspace
Your role as a Technical Support Specialist is just the beginning. With the right mindset and learning path, you can transition into:
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L2/L3 Support Engineer
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Cloud Infrastructure Engineer
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Service Desk Manager
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Security & Compliance Analyst
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ITSM Consultant
Rackspace supports your ambitions with certifications, mentorship, and internal job opportunities across the globe.
Conclusion: Launch Your Career with Rackspace
If you’re a fresher aiming to enter the exciting world of IT infrastructure and cloud support, this opportunity is made for you. With world-class training, a collaborative environment, and opportunities for international exposure, Rackspace is the ideal launchpad for your career.
Join a team that believes in doing things the right way, putting the customer first, and growing with purpose. Your journey in tech begins now—with Rackspace.
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