Are you passionate about delivering exceptional customer service and ready to join India's leading digital payment revolution?
Here’s your golden opportunity — PhonePe, India's fastest-growing digital payments platform, is hiring freshers for the role of Operations Associate in Bengaluru!
If you're someone who thrives in dynamic environments, loves solving problems, and wants to work with a company that's transforming the fintech landscape, then this is the career move you've been waiting for!
🌟 About PhonePe
Founded with a vision to make digital payments easy, secure, and accessible, PhonePe has emerged as a leading player in India’s fintech industry.
The platform empowers millions of users daily to transfer money, pay bills, recharge phones, and shop online through seamless UPI-based transactions.
At PhonePe, innovation, agility, and a customer-first approach are the cornerstones of everything they do.
By joining PhonePe, you're not just starting a job — you're becoming a part of a mission that is revolutionizing India's digital economy.
🛠️ Job Role: Operations Associate
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Designation: Operations Associate
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Location: Bengaluru, Karnataka, India
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Employment Type: Full-Time
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Experience: 0–1 year
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Salary Range: ₹12 LPA to ₹20 LPA (depending on experience and performance)
🎯 Eligibility Criteria
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Educational Qualification:
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Bachelor’s Degree in any discipline from a recognized university.
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Experience:
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Freshers and candidates with up to 1 year of experience are eligible.
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🧠 Required Skill Set
To succeed as an Operations Associate at PhonePe, candidates should possess:
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Communication Excellence:
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Outstanding written and verbal communication skills in English and Hindi.
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Customer-Centric Mindset:
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Ability to put the customer first and handle objections with patience and empathy.
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Adaptability & Flexibility:
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Open to feedback, capable of adjusting to new challenges, and comfortable in a fast-paced environment.
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Multitasking Skills:
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Proficiency in managing multiple tasks simultaneously while maintaining quality and speed.
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Problem-Solving Abilities:
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A keen listener who can analyze issues and recommend prompt resolutions.
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Active Listening:
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Ability to grasp customer concerns quickly and offer personalized solutions.
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Team Spirit:
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A collaborative mindset, willing to contribute positively to the team dynamic.
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📋 Job Responsibilities
As a part of PhonePe’s Operations Team, your primary responsibilities will include:
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Customer Interaction:
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Handle customer cases professionally, including those involving video calling interactions.
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Adherence to Processes:
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Follow the process guidelines and standard operating procedures (SOPs) meticulously.
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Building Trust:
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Drive customer trust and satisfaction through effective and empathetic interactions.
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Productivity Goals:
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Consistently meet or exceed hourly and daily productivity and quality benchmarks.
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Problem Resolution:
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Leverage PhonePe’s internal systems to address customer issues effectively.
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Continuous Improvement:
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Recommend improvements in operational processes to enhance service delivery.
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Compliance and Integrity:
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Act with integrity and comply with organizational standards in every customer interaction.
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🌐 Why Choose a Career at PhonePe?
✅ Industry Leader:
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Work with India’s top digital payment platform recognized for innovation and customer service.
✅ Rapid Career Growth:
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Clear career progression pathways with opportunities to move into leadership and specialized roles.
✅ Vibrant Work Culture:
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Enjoy a work environment that encourages creativity, learning, and collaboration.
✅ Training and Development:
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Get access to comprehensive onboarding, on-the-job training, and upskilling programs.
✅ Attractive Salary Package:
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Competitive pay ranging from ₹12 LPA to ₹20 LPA, along with performance-based incentives.
✅ Employee Benefits:
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Health insurance, wellness programs, flexible work policies, and much more.
✅ Fintech Innovation Hub:
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Be part of an organization that's at the forefront of the digital transformation in financial services.
APPLY NOW
PhonePe Freshers Hiring 2025
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Operations Associate Jobs Bengaluru
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Customer Service Careers in Fintech
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Entry-Level Jobs in PhonePe
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PhonePe Careers for Graduates
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UPI Payment Industry Jobs India
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Freshers Jobs Bengaluru 2025
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Digital Payments Operations Jobs
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Fintech Customer Support Careers
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High Salary Jobs for Freshers 2025
Adding these keywords to your resume or LinkedIn profile could help boost your visibility during job searches!
🚀 How to Prepare for the Interview
Here are some tips to crack your PhonePe interview:
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Understand PhonePe’s Services:
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Know the basics of UPI transactions, PhonePe’s features, and user experience.
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Sharpen Communication Skills:
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Practice answering common customer service scenarios confidently and clearly.
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Demonstrate Problem-Solving Abilities:
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Prepare examples of situations where you successfully solved a customer’s concern.
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Show Agility:
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Be ready to explain how you adapt to changes and feedback in a dynamic work environment.
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Be Customer-First:
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Illustrate how you prioritize customer satisfaction and integrity in your previous experiences or through role-plays.
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🌟 Conclusion
Joining PhonePe as an Operations Associate offers you an incredible platform to kick-start your professional journey in India’s booming fintech sector.
You’ll not only learn customer engagement strategies but also gain insights into cutting-edge digital payment technologies that are reshaping the future of finance.
This is your chance to become part of an innovative, high-growth company that truly values its people, empowers learning, and nurtures success.
Get ready to start your career with PhonePe — where every interaction matters, and every career story is extraordinary!
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